At Plenixo, we are committed to providing high-quality, safe, and comfortable products designed especially for kids. Every item we offer—whether a cozy blanket or nursery essential—is crafted with care and tested to meet safety and durability standards. Our warranty policy ensures that you have complete confidence when shopping with us.

1. Warranty Coverage

All products purchased from Plenixo come with a limited warranty against manufacturing defects in materials and workmanship.

• Warranty Period: 6 months from the date of purchase.

• This warranty covers stitching issues, fabric defects, or printing flaws that occur under normal use conditions.

• If a product is found defective during the warranty period, we will replace or repair it at no additional cost, based on evaluation.

2. What Is Not Covered

Our warranty does not cover the following:

• Damage caused by misuse, improper care, or normal wear and tear.

• Stains, discoloration, or fading due to washing or exposure to sunlight.

• Damage caused by pets, sharp objects, or rough handling.

• Products purchased from unauthorized sellers or third-party websites not affiliated with Plenixo.store.

3. Warranty Claim Process

If you believe your product is defective and within the warranty period:

1. Contact our support team at support@plenixo.store with your order number and photos of the defect.

2. Our team will review your claim within 3–5 business days.

3. If approved, you will receive instructions for a replacement or repair.

4. Return shipping for defective items may be covered by Plenixo depending on the case.

4. Replacement & Repair Policy

• Replacement products will be identical or of equal value if the original item is unavailable.

• In some cases, minor repairs may be offered instead of a replacement.

• Warranty replacements do not extend or renew the original warranty period.

5. Proof of Purchase

To qualify for warranty service, you must provide:

• A valid proof of purchase (order confirmation email or invoice).

• Photos clearly showing the defect or damage.

6. Limitation of Liability

Plenixo shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use.

• Any loss of data, property damage, or injury due to misuse of the product.
  Our maximum liability will never exceed the product’s original purchase price.

7. Customer Satisfaction Commitment

We value your trust in Plenixo and strive to provide a pleasant shopping experience every time. If you ever experience an issue, our team will do their best to resolve it quickly and fairly.

For warranty-related inquiries, please contact:
📧 Email: support@plenixo.store
📞 Phone: +1 828 555 0143
📍 Address: 228 Willow Bend Drive, Asheville, NC 28801, USA