Welcome to Plenixo!
We’re committed to providing a smooth, transparent, and reliable shipping experience for all our customers. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders placed through our website www.plenixo.store.

1. Order Processing Time

Once your order is placed, our team begins processing it immediately.

• Processing Time: 1–3 business days (excluding weekends and holidays).

• During peak seasons or sales events, processing may take an additional 1–2 days.

• You will receive an order confirmation email once your purchase has been successfully placed and another notification when your order has shipped.

2. Shipping Time & Methods

We offer reliable and trackable shipping services across the United States and select international locations.

Estimated Delivery Time (after dispatch):

• Standard Shipping (U.S.): 4–8 business days

• Expedited Shipping (U.S.): 2–4 business days

• International Shipping: 10–20 business days (depending on destination and customs)

All orders are shipped using trusted carriers such as USPS, UPS, or FedEx, ensuring safe and timely delivery.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location, chosen shipping method, and order weight.

• Free Shipping: Orders above $60 within the United States.

• Flat Rate Shipping: $5.99 for orders below $60.

• Expedited Shipping: Calculated automatically at checkout.

International customers are responsible for any customs duties, taxes, or import fees that may apply.

4. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number and link to monitor your delivery status. Please allow up to 24 hours for tracking information to become active.

If you do not receive your tracking details, please check your spam/junk folder or contact us at support@plenixo.store.

5. Delivery Terms

• Deliveries are made Monday to Friday, excluding public holidays.

• Please ensure your shipping address is correct before confirming your order. We cannot be held responsible for delays or losses due to incorrect addresses.

• In case of delivery issues (lost or damaged parcels), please contact us within 7 days of the expected delivery date so we can assist promptly.

6. International Shipping

We proudly ship worldwide. However, shipping times may vary depending on your country’s postal services and customs processing times.
Please note: Some regions may not be eligible for delivery due to local restrictions or courier limitations.

7. Delays & External Factors

While we do our best to ensure timely delivery, unforeseen events such as weather conditions, postal delays, customs inspections, or public holidays may occasionally affect delivery times. We appreciate your patience and understanding in such cases.

8. Order Modifications & Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once your order is processed or shipped, we cannot make changes.

9. Damaged or Missing Items

If your package arrives damaged or an item is missing, contact our support team immediately with:

• Your order number

• A brief description of the issue

• Photo evidence (if applicable)

We’ll review your request and arrange a replacement or refund where appropriate.

10. Contact Us

For any shipping or delivery-related inquiries, please reach out to us at:

Plenixo
📍 Address: 228 Willow Bend Drive, Asheville, NC 28801, USA
📞 Phone: +1 828 555 0143
📧 Email: support@plenixo.store